Frequently Asked Question

Two Factor Authentication (Admin Panel)
Last Updated about a month ago

Keeping your online accounts secure is becoming more and more important. There are some accounts that you feel comfortable about having only a password to protect access to them but there are others such as your bank, credit card companies, etc, that would benefit from an extra layer of protection. We feel that your account here is one of those important accounts to keep extra safe. First you need a way to authenticate yourself and the most convenient and well used way is through an app on your smartphone. There are numerous apps out there but the most popular ones are Google Authenticator and Authy.


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It's very important to note that our 2FA works slightly different than others you may be used to. You use the same app generated token but you will put it in the password field appended to the password itself. Please see the bottom of this article for a detailed explanation of how to use it once you get it installed.

Setting It Up:

Please consider setting up Two Factor Authentication for your admin panel to keep your account and email logins secure. The admin account is the only place that you can add or delete email addresses and change your email account passwords. Even if someone somehow guessed your email password and changed it to lock you out (because maybe you left it on a sticky note somewhere... I've seen this myself!) they would not be able to get into your admin account without your smartphone app's code. You could then log into your admin and change the password to something new so you can log in. Here's how to set that up:

Download the Authy app to your smartphone. You can find the app on the Apple App Store and the Google Play Store.

Once you get that app installed, log in to your admin panel in your browser by clicking here. That will open in a new tab so you can look back at this page.

If you have never enabled it, you should see a read warning at the top recommending that you enable two factor authentication.

Click the tab at the top that says "2FA"

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Click the dropdown list next to "Status", Choose "enable" and click the blue "Save" button.

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It will pop up a new window like the one below. Make sure you have your 2FA app installed and ready, then click Next.

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Once you click next, you will see a window with a QR code on it. Use the Authy app to add an account and then you will see a place to choose to add an account with QR code. Choose that and it will open up a scanner. Point that scanner at the screen and scan the code you see. The image below is an example of what you will see. It is not a good code.

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Once you scan the code and save the account in Authy, it will display a generated code that you will need to type in to the Challenge area and click Save.

Once you get that done, you will always need the app when logging into your admin panel.

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How to Use it in Practice:

Our 2FA works slightly different than other websites. Instead of getting an additional window to input your app generated 6 digit code, you will append it to the end of your password in the password field.

For example, if your password is Crazy32Daisy and the generated code is 123456 you will type exactly this in the password field: Crazy32Daisy123456
Then click Login.


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Make sure you click login before the generated code expires!

We hope this helps you secure your account! If you have any problems or questions, please open a support ticket and will be happy to help!

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